Omaha Senior AdvisorWhat rights do Nebraska assisted living residents have?
The 23 rights in 175 NAC 4-006.04, including written pricing, choosing a physician, voicing grievances without reprisal, examining the latest DHHS survey, freedom from restraints and 30 days' notice before an involuntary discharge.
The facility must give them in writing at admission.
How do I complain about an Omaha ALF or nursing home?
Contact the DHHS Licensure Unit's complaint intake line at (402) 471-0316, file online, fax (402) 742-2389 or mail Health Facility Investigations, PO Box 94669, Lincoln, NE 68509-4669.
DHHS asks families to raise concerns with the administrator first.
Who do I call about suspected abuse?
Nebraska Adult Protective Services at (800) 652-1999, or 911 if someone is in immediate danger.
Reporters' names are kept confidential.
What does the Long-Term Care Ombudsman do?
The ombudsman, at (800) 942-7830, is a free, confidential advocate for nursing home and assisted living residents who helps resolve complaints and explains rights.
The ombudsman works for the resident, not the facility.
Can an ALF use restraints?
No. Nebraska ALF residents have the right to be free of chemical and physical restraints.
Chemical restraint means a psychopharmacologic drug used for discipline or convenience.
Can a resident see their own records?
Yes, a Nebraska ALF resident may review and receive a copy of their permanent record within two working days of asking.
Authorized representatives can make the request too.
Is my complaint confidential?
Yes. DHHS keeps complaints about health care facilities confidential, and investigations are unannounced.
You may be contacted with follow-up questions.
Do Nebraska ALFs have to have a grievance process?
Yes. Each ALF must have a written grievance process, document efforts to address grievances, and keep the DHHS Licensure Unit's phone and address available.
Use it first, and keep notes.
Can an ALF read a resident's mail?
No. Nebraska ALF residents have a right to privacy in written communication, including sending and receiving mail.
Residents also have a right to a telephone where calls cannot be overheard.
Can a resident refuse to take part in activities or help with chores?
Yes. Residents have the right to refuse to perform services for the facility and to refuse to participate in activities.
Activities must be offered, not required.
Can a resident keep their own furniture?
Yes, as space permits: Nebraska ALF residents have the right to retain and use personal possessions, including furnishings and clothing, unless doing so would infringe on other residents' rights and safety.
Measure the apartment before moving day.
Can a resident have visitors at any time?
Residents have the right to receive visitors as long as visits do not infringe on the rights and safety of other residents; facilities may set reasonable policies.
Ask for the visiting policy in writing.
